REFUND AND RETURN POLICY

Refund and Return Policy

Effective Date:
6/15/2026

Thank you for supporting Lynne Gouge - Beauty That Blesses, doing business as Beauty That Blesses™.

Every purchase helps us create a grace-filled space where women can rediscover their glow, find breathing room, and remember: You were beautiful all along.

This policy explains how returns, refunds, cancellations, and rescheduling are handled for Mary Kay® products and the independent products and Services offered by Beauty That Blesses.

1. Mary Kay® Products

Mary Kay® products purchased directly from Lynne Gouge, Mary Kay Independent Beauty Consultant, are covered by the applicable Mary Kay satisfaction-guarantee and return policies.

Mary Kay Inc. stands behind its products sold by authorized Mary Kay Independent Beauty Consultants. If you are not completely satisfied with a Mary Kay® product, it may qualify for replacement, exchange, or refund following its return in accordance with Mary Kay’s current policies.

Products Purchased From Lynne Gouge

If you purchased the product directly from Lynne Gouge, please contact:

Email: [email protected]

Please include:

Your full name.

The product you wish to return or exchange.

The approximate purchase date.

Your order number or other proof of purchase, if available.

A brief description of the concern.

Products Purchased From Another Consultant

If you purchased your Mary Kay® product from another Independent Beauty Consultant, please contact that consultant directly. Each Independent Beauty Consultant is responsible for assisting her or his own customers.

Your consultant’s information may appear on:

Your order-confirmation email.

The packing slip included with your order.

Your consultant’s Mary Kay personal website.

Previous messages or receipts from your consultant.

If Your Consultant Is No Longer Active

If the Independent Beauty Consultant from whom you purchased the product is no longer active or cannot be reached, contact the Mary Kay Customer Satisfaction Department for current return instructions:

Mary Kay Inc.
1-800-MARY-KAY
1-800-627-9529

Proof of purchase may be required.

The applicable Mary Kay satisfaction guarantee and return terms are established by Mary Kay Inc. and may be updated by the company. Current Mary Kay policies will control if they differ from this summary.

Mary Kay® is a registered trademark of Mary Kay Inc. Lynne Gouge is an Independent Beauty Consultant with Mary Kay Inc. Beauty That Blesses and Lynne Gouge - Beauty That Blesses are independently owned and operated. Mary Kay Inc. does not own, operate, sponsor, or endorse the independent coaching, digital products, stress-relief resources, or other non-Mary Kay Services offered by Beauty That Blesses.

2. Digital Products and Resources

Digital products may include:

Personal plans and assessments.

Toolkits and companion kits.

Guided audio recordings.

Worksheets, prompts, and workbooks.

Phone wallpapers.

Downloadable guides and lists.

CoffeeDates resources.

Online courses and recorded programs.

Other downloadable or electronically delivered materials.

Because digital products provide immediate access to proprietary content, purchases are generally final and non-refundable once the product has been delivered, downloaded, accessed, or emailed.

Refunds may be provided when:

You were charged more than once for the same purchase.

The purchased files cannot be accessed because of a technical problem within our control.

You received the wrong product and we cannot provide the correct one.

A different refund policy was clearly provided at checkout.

A refund is required by applicable law.

Before requesting a refund for a technical problem, please contact us so we can help restore your access or provide replacement files.

Disliking the format, not completing the materials, changing your mind, or deciding that you no longer need the resource does not ordinarily qualify for a refund.

For assistance, contact [email protected].

3. Coaching and Private Sessions

Payments for private coaching, Breathing Room Sessions, strategy sessions, consultations, or other scheduled paid appointments are generally non-refundable because time is reserved specifically for you.

Rescheduling

You may request to reschedule by contacting us at least 24 hours before the scheduled appointment.

One rescheduling request may be accommodated without an additional charge, subject to availability. Additional changes may require a new booking or rescheduling fee.

Late Cancellations and Missed Appointments

Appointments canceled with less than 24 hours’ notice and appointments missed without notice are considered forfeited and are not eligible for a refund.

Arriving late does not extend the scheduled ending time. If you arrive too late for the session to be reasonably provided, the appointment may be treated as a missed appointment.

If Beauty That Blesses Cancels

If we must cancel a paid appointment, you may choose to:

Reschedule at no additional charge;

Receive a credit toward another eligible Service; or

Receive a refund of the amount paid for the canceled appointment.

4. Workshops, Programs, and Events

Registration fees for workshops, group programs, webinars, and live or virtual events are generally non-refundable because space, access, preparation, and materials may be reserved in advance.

If you cannot attend, contact us at least 24 hours beforehand. Depending on the specific event, we may offer:

Admission to a future session.

A recording or digital materials.

A transferable registration.

A credit toward another eligible Service.

These alternatives are not guaranteed unless they were included in the original offer.

If Beauty That Blesses cancels a paid event and does not provide a replacement date, recording, or comparable alternative, you will receive a refund or credit.

5. Complimentary Beauty Experiences

There is no refund associated with a complimentary Beauty That Blesses experience.

Complimentary experiences may include Beauty Made Personal™, Beauty Playdates, skincare or makeup consultations, and other no-cost sessions.

Please provide at least 24 hours’ notice if you need to cancel or reschedule. Repeated late cancellations or missed appointments may affect your ability to book future complimentary experiences.

Purchases of Mary Kay® products made following a complimentary experience remain subject to the Mary Kay product-return provisions in Section 1.

6. Printed Materials and Other Physical Items

Unless otherwise stated, printed workbooks, keepsakes, personalized materials, and other non-Mary Kay physical items may be produced or ordered specifically for you.

Customized, personalized, and made-to-order items cannot ordinarily be canceled or refunded once production has begun.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please provide:

Your full name.

Your order number.

A description of the problem.

Clear photographs showing the damage, defect, or incorrect item.

Photographs of the shipping packaging when applicable.

After reviewing the request, we may replace the item, correct the order, or issue a refund when replacement is not reasonably available.

Normal wear, accidental damage after delivery, misuse, and damage caused by improper storage are not eligible for replacement or refund.

7. Subscriptions and Memberships

If Beauty That Blesses offers a paid subscription, recurring CoffeeDates program, membership, or community:

The price and billing frequency will be disclosed before enrollment.

Your payment method will be charged on the stated recurring billing date until canceled.

You may cancel before the next billing date to prevent the next charge.

Cancellation stops future renewal charges but does not ordinarily create a refund for the current billing period.

Partial-month or prorated refunds are not provided unless required by law.

You will generally retain access through the end of the period for which you have already paid.

Access may end immediately if a payment is reversed, disputed, declined, or refunded.

Cancellation instructions will be provided through the applicable account, billing platform, or by contacting [email protected].

8. Bundles, Bonuses, and Promotional Offers

Products or Services sold together as a bundle are subject to the refund terms for the complete bundle unless otherwise stated at checkout.

If a bundle includes immediate access to digital content, the digital portion is generally non-refundable once accessed or delivered.

Complimentary bonuses have no cash value and are not eligible for a separate refund.

If a partial refund is approved for a bundled purchase, the value of any retained products, accessed digital materials, completed sessions, or used benefits may be deducted from the refund.

Coupons, discounts, and promotional credits are not redeemable for cash.

9. Professional and Technology Services

Technology consulting, setup services, funnel or workflow development, and other client projects may be governed by a separate proposal, invoice, scope of work, or written agreement.

Unless that agreement states otherwise:

Payment is due according to the invoice or payment schedule.

Fees for work already completed are non-refundable.

Time already reserved or used is non-refundable.

Approved third-party purchases and expenses are non-refundable.

Deposits may become non-refundable once work begins.

If a separate written agreement conflicts with this general policy, the project-specific agreement will control.

10. Payment Disputes and Chargebacks

Please contact us before initiating a payment dispute or chargeback. We want the opportunity to review the transaction and resolve legitimate concerns with grace and care.

Initiating a chargeback does not automatically entitle you to a refund. We may provide the payment processor with relevant transaction records, including order confirmations, delivery records, access records, appointment history, and communications.

Nothing in this section limits any rights provided to you by applicable law or your payment provider.

11. How to Request Assistance

Please email [email protected] and include:

Your full name.

Your order number, if applicable.

The purchase or appointment date.

The product or Service involved.

A description of the issue.

Photographs when reporting a damaged or defective physical item.

We will generally respond within two business days. Response times may be longer during holidays, travel, events, or unexpected circumstances.

Any approved refund will be issued to the original payment method when reasonably possible. Financial institutions and payment processors may require additional time to post the refund to your account.

12. Offer-Specific Terms

Certain products, events, programs, or Services may have additional refund, cancellation, or rescheduling conditions displayed on the sales page, checkout page, booking form, invoice, or written agreement.

When those terms differ from this general policy, the clearly disclosed offer-specific terms will apply to that purchase.

Nothing in this policy limits a return, refund, cancellation, or consumer right that cannot legally be excluded.

13. Policy Changes

We may update this Refund and Return Policy periodically.

The current version will be posted on our website with its effective date. Changes will apply to future purchases and bookings and will not retroactively reduce rights that applied to a completed purchase.

Contact Information

For questions about a return, refund, cancellation, or rescheduling request, contact:

Lynne Gouge - Beauty That Blesses
Doing business as Beauty That Blesses
Email: [email protected]
Website: beautythatblesses.com